COVID-19 Support & Guidance

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We're providing limited face to face appointments where necessary with the majority of services still being provided from home via email & telephone.  

Guidance on coming to the centre.

Updated guidance

Our current advice is not to come to our office if you’ve been in close contact with someone who has tested positive and you’re not fully vaccinated. 


You should always check GOV.UK for the most up to date advice on coming to our building. 


Key points to remember

1. Do not come to our building if:  

  • you test positive for COVID-19  

  • you have COVID-19 symptoms  

  • you’re self-isolating   

  • you're waiting for a test result  

  • you’re quarantining after returning from travel abroad  

  • you've been in close contact with someone who tested positive, and you’re not fully vaccinated  


Contact us directly to let us know to make alternative arrangements. 


 2. Follow the self-isolation rules 

These may be different for EnglandWales and Scotland. If you’ve been advised to self-isolate, do not travel to our office and contact us at the earliest notice.


You may no longer need to self-isolate following contact with someone who tested positive, for example, if you’re fully vaccinated. Even if you think you do not need to self-isolate, before coming you should:  

  • wait for the result  

  • contact us and let us know  


3. Take tests if you do not have symptoms  

You can take free, rapid lateral flow COVID-19 tests, available in your local area, or to order online. We encourage you to take a test before coming to our buildings to help manage your risks. You can also get a PCR test if you’ve been in close contact with someone who tested positive. 

Get the latest guidance on GOV.UK

Help and support

If you need any advice or support in regards to welfare benefits, debt or housing then please do not hesitate to call. We will be able to assist you.

Our phones lines are busy so please leave a message if we don't manage to answer straight away. We will get back to you as soon as possible.

Please see our advice pages to find out information about the services we are able to provide. If you are still unsure about advice that you may need then please do not hesitate to give us a call.

Please see our News & Information Page to find out about the latest information and support that is becoming available in regards to benefits, debt, fuel, food, bereavement and housing.


All the latest government advice and rules and support in regards to COVID-19  can be found here

If you need support if you’re clinically extremely vulnerable, register here

If your job has been affected by the pandemic, you can find work advice and financial support here

ACAS also offer advice on working safely, shielding and the furlough scheme here

ACAS can also talk though your options if you have a workplace problem here

If you are a member of a trade union, they can also advise on workplace issues. If you are not a member of a trade union, the TUC can advise on the most suitable union for you

The latest government guidance for landlords and tenants can be found here

You can also find local support from your borough council.

Each borough also has its own COVID-19 advice pages on testing, vaccinations and support:  

Liverpool City Council

Sefton Council

Wirral Council

Knowsley Council

St Helens Council

Halton Council

Local legal advice centres:

Most local centres (including Citizens Advice, Liverpool Community Advice, Merseyside Law Centre etc) are not running face-to-face appointments BUT are still available to call / for telephone appointments.

Well being.

Postcard of free local services in Liverpool to support with mental well being from Kind To Your Mind - See here


If you would like to contact us in regards to your benefits or any other general enquires please call us, leave a message, email us and we will get back to you.

Tel: 0151 360 7777

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